novosspire Terms of Service

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Welcome to novosspire. These Terms of Service ("Terms") form a binding agreement between you and novosspire, governing your access to and use of our website, mobile platform, products, and customer services. By visiting our platform or placing an order, you accept and agree to abide by these Terms.

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1. Acceptance of Terms

Your access to or use of any service offered by novosspire constitutes confirmation that you have reviewed, comprehended, and consented to be bound by these Terms together with every applicable federal, state, and local law and regulation. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. The following actions are prohibited:
  • Committing fraud or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempting to breach site security, data infrastructure, or user accounts;
  • Reselling novosspire products for commercial profit without prior written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error occur, novosspire may correct the mistake and amend or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally exhibit slight variations in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully examine product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website is contingent upon product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payment transactions are secured with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are subject to our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on novosspire's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of novosspire and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, novosspire shall not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, disregarding any conflict of law provisions. Any dispute or claim arising from or relating to these Terms or your purchase must first be presented to novosspire's support team for informal resolution.

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9. Changes to These Terms

novosspire may revise or update these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. Your continued use of our website or services after any updates signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosspire
• Customer Support Email: [email protected]
• Customer Support Phone: 19124328278
• Physical Business Address: PO BOX 1125, TWAIN HARTE, CA 95383, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST